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Please read these terms and conditions carefully and print out a copy for your records. Nothing contained within these terms and conditions affects your statutory rights as a consumer. 

Our commitment to customer satisfaction is of utmost importance and we will always endeavour to help so if you have any queries please do not hesitate to contact us. 

 

 

Quotation 

  

All quotations are valid for 21 days from the date they are provided. Your quotation order form will confirm your date, basic wedding cake/celebration cake design and information. 

Further discussions about the design, flavours, sizes, sketches and colours can be discussed up to 4 weeks before the date the cake is due so it is recommended to book your cake to secure the date especially in peak summer months and discuss finer decoration details at a later date. 

 

Deposit 

  

All wedding cake orders require a non-refundable deposit of £100 to secure your booking and date. Payment of the deposit will secure your booking and confirm your agreement to these terms and conditions. 

Cake bookings with less than 7 days notice require the full cost paid of the cake at time of booking. 

A deposit of £20 will be required for celebration cakes.

 

Final Payment & Non-Payments 

  

The final balance of your wedding cake must be paid at least 28 days prior to your wedding/event date and the full amount is stated on your order form. 

In the event that no payment has been made the order will not be completed until payment is made in full. Subsequent completion of the order will be subject to availability and cannot be guaranteed. We do not accept any responsibility for any loss or for non-delivery under these circumstances. The customer will be responsible for the payment of any additional charges which have been incurred as a result of payment failure. 

 

 

Cancellations 

                 

Wedding cakes

 

A deposit is paid in order to secure your order and is therefore always non-refundable.  

As a small business we can only take on a limited number of bespoke wedding cake orders per month. We decline orders once a date is secured to ensure we can dedicate our time and commitment to your wedding cake. We also purchase equipment, tools, cutters, moulds etc in advance, spend time researching your design, techniques, creating a sample box, consultation, sketch and premade handmade sugar decorations. For these reasons in the event of cancellation our policy is as follows:

• Cancellations with less than 28 days of the wedding are subject to full payment.  

• Cancellations from date of booking to 28 days of the wedding date will forfeit the deposit.

  

All requests for cancellation must be made in writing/e-mail. In the event that your wedding cake has had to be re-scheduled please contact us to discuss options. Communication is important and we will work hard to try to accommodate you and transfer your booking to an alternative date if we have availability.

 

Other cakes

A non refundable deposit of £20 is required to secure the date.  The cancellation policy for celebration cakes is:

*  7 days prior to cake delivery/collection - full payment is required

*  More than 7 days prior to cake delivery/collection - the deposit is non refundable.

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Force majeure

There may be very rare occasions that unexpected events such as severe weather or civil unrest result in it being impossible to deliver your cake to the venue.  You can be assured that we will everything possible to deliver as arranged, but some circumstances would be out of our reasonable control.  We would very strongly suggest that you have wedding insurance to cover this eventuality.  We cannot be held liable for more than the cost price of ordered cake and a full refund will be considered.  

 

Alterations and Changes 

 

Changes to your wedding/celebration cake design, specification and flavours of your cake can be made up to 30 days before delivery. All alterations must be agreed by us. Some alterations can cause the price to increase or decrease which will be discussed with you.

 

 

Design  

  

All cakes made are bespoke, and we reserve the right to use our artistic judgment when designing and creating your cake and may need to adjust your design accordingly. If we should have to alter the design significantly, we will discuss this with you first. 

 

Photographs  

  

We photograph every cake and we reserve the right to use any photographs for display or promotion without compensation to you. 

 

Diets/Allergens 

  

Please be aware all cakes are prepared in a working kitchen which handles and stores common allergens and uses ingredients which ‘may contain traces’ therefore we do not recommend ordering if you have an allergy to any of the most common 14 allergens.  

We do not take orders from customers who inform of a severe food allergy (eg a severe nut allergy).  However, we can cater for customers who have mild intolerances or follow a diet based on excluding ingredients based on their beliefs (e.g. vegan). We always handle with care; however, we can never guarantee no trace of an ingredient nor take responsibility for other products labelled free from used (e.g. gluten free flour, dairy free spread etc).  It is your responsibility to inform us of any people with allergies and we welcome you to have a chat with us to discuss any questions you have. We are always happy to share more information about ingredients used and help as much as possible.

 

 

Best Before Date / Storage 

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Your cake is designed and baked to ensure it is fresh for the date of your event, we cannot guarantee its quality if it’s consumed after the event. Our cakes are made with natural ingredients, so we do not add any additives or preservatives to extend the shelf life such as a supermarket cake. 

Freezing the cake can preserve any left over and we recommend wrapping twice with cling film and once with tin foil to avoid freezer burn. Please bear in mind that it will affect the visual appearance of the icing, as condensation will form upon defrosting. 

Sugar paste cakes should not be refrigerated, as it will cause condensation to form on the surface of the icing which in turn ruins colours, pipe work, edible lace and any sugar flowers or models.

 

 

Non-Edible Decorations 

  

If fresh flowers are to be used on the cake it is the responsibility of the florist to determine flower safety and safe food practices. You acknowledge that fresh flowers are not a food product, and may contain pesticides, insects, dirt, or other contaminants. Other non-edible decorations such as plastic dowels in tiered cakes, ribbons or wires in some sugar flowers must be removed before serving or eating. 

 

 

Wedding Cake Delivery and Set Up 

  

We deliver wedding cakes to the venue and set up to ensure the cake is completed to your chosen specifications.  Once set up has been completed, we take photographs from all angles to confirm that the set up has been completed successfully and to confirm the cake has been delivered and in good condition. 

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We are not responsible for any damage to the cake after setup has been complete (e.g. venue moving the cake, children knocking the cake etc). You are responsible in organising a secure table and environment for the cake. Wedding cakes are very heavy and require a level, safe and sturdy table with no direct sunlight or hot conditions. 

We don’t recommend naked or semi naked cakes during the very hot summer months and cannot take responsibility if the wedding cake needs to be cut earlier due to heat. We always store naked/semi-naked wedding cakes in the fridge prior to delivery to make sure they are firm when transported and assembled at the venue. 

 

 

Cake Collection 

  

Celebration cakes which are collected must be collected at a pre-arranged time. We will confirm with you that you have received your order in good condition and that you are happy with the design.  We are not responsible for any damage once the cake has been collected. If a tiered cake is collected, we stack and dowel all our cakes correctly and we highly recommend you never travel with a cake on someone’s lap or a passenger seat but only a flat surface such as boot. (Please see the guidance for transporting cakes in our information section).

 

Complaints 

  

We pride ourselves on a professional yet very personal friendly service so welcome you to contact us with any queries and will take a complaint very seriously. If you have concerns about your cake, please notify us upon collection / delivery of the cake so we have the opportunity to rectify any issues. 

In the unlikely event you would like to make a complaint we will require the product back for further investigation therefore an immediate refund may not always be possible. Cakes, or part of cakes, must be returned within 24 hours to ensure we are able to fairly assess the nature of the complaint.

The cake must have been stored at the correct temperature and in the box, we supplied, out of the sun and away from damp conditions or heat.  Refunds will be given based on the cake being inedible and cannot take responsibility for such examples of personal taste, ordering too much cake or customers who have simply changed their mind. All refunds are at our discretion and the maximum refund we offer is the value of the cake and further compensation is not available. 

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